Blanca

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Viewing 15 posts - 1 through 15 (of 64 total)
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  • in reply to: What exactly happens with the original account? #619

    Blanca
    Keymaster

    Hi Leen,

    That is a great question!

    Our email migration tool only migrates emails, labels and folders from your source account to your destination account. This means any subscriptions you may have or accounts associated to that address will not be available from the destination account address.

    If you would like this type of things to transfer, you should contact Google directly: https://support.google.com/accounts/?hl=en#topic=3382296, and ask them for further information about how to do this! If you do, please keep me updated on your progress so we can learn with you how these transfers work!

    Please let me know if we can help with anything else!

    Best,
    Blanca.

    in reply to: What exactly happens with the original account? #617

    Blanca
    Keymaster

    Hi Gabriel,

    You are totally right, once you migrate your emails from your previous Gmail account to your new account your source account will continue working as usually!

    As for your second question, yes, all emails that are migrated from the source to your destination account will remain existing in your source account. Think of our tool as a “copy and paste” tool that copies your emails, folders & labels from the source account and pastes them in your destination account but without modifying anything from the source account!

    Let me know if we can help with anything else!

    Best,
    Blanca.

    in reply to: 5 days later, still not done… #614

    Blanca
    Keymaster

    Hi Sorosh,

    We do provide all our customers with the fastest transfers allowed by Google. There are many factors that affect transfer speed. However, larger accounts take longer to migrate because of Google’s limits on the number of simultaneous connections to each account. That is, the size of the source account and the quantity of emails have the largest impact on total transfer time. In ideal conditions, 250 – 500 MB are transferred per hour.

    It is somehow strange that the migration is now running so slowly. Maybe the emails it is currently migrating are bigger and therefore it takes more time for the tool to migrate them. Please leave a couple of days and if it is still running very slowly let me know at blanca@shuttlecloud.com and we will take a closer look at it!

    Best regards,
    Blanca


    Blanca
    Keymaster

    Hi Eric,

    Have you tried starting your import from an incognito window?
    That way you ensure that you have logged out from every account you may have open in different web browsers.

    Hope this helps!
    Best,
    Blanca.

    in reply to: Unable to connect to old email #609

    Blanca
    Keymaster

    Hi Kim,

    Can you please let me know which email addresses you are trying to import from?
    These are the steps you should follow to import your two accounts:

    -Sign into your Gmail account.
    -In the top right, click the gear icon, and select “Settings” from the dropdown menu.
    -Click the “Accounts and Import” or “Accounts” tab.
    -In the “Check mail from other accounts” section, click “Add a mail account”.
    -Type the email address of your old account, then click “Next Step”.
    -Type your old account password.
    -Also, type the POP Server and the POP port.

    RECOMMENDED: Check the boxes next to the options below:
    >“Always use a secure connection (SSL) when retrieving mail”
    >“Label incoming messages”
    -Leave the other boxes unchecked.
    -Click “Add Account”.

    Can you please let me know if you are following these steps? Also, what POP server and POP port are you typing in?

    Looking forward to your reply!
    Best,
    Blanca.

    in reply to: Question about importing #606

    Blanca
    Keymaster

    Hi Kevin,

    Transferring your emails from one email address to another will not delete the emails from the old address! Think of it as a tool that “copies and pastes” the emails, labels and folders from your source account to the destination account, without modifying anything from the source account!

    Hope this was helpful and please let me know if you have any other questions!

    Best,
    Blanca.

    in reply to: How to import Yahoo SENT mail and other folders #604

    Blanca
    Keymaster

    Hi Kim,

    I would suggest you attempt the import through an incognito window.

    Let me know if this works for you!
    Best,
    Blanca.

    in reply to: How to import Yahoo SENT mail and other folders #603

    Blanca
    Keymaster

    Hi Gary,

    I’m sorry for the trouble you’re having importing your emails! Can you please specify in which precise steps of the process you are getting connection error messages?

    Thanks!
    Blanca.

    in reply to: Mail still being forwarded from Yahoo to Gmail #600

    Blanca
    Keymaster

    Hi Nimish,

    Great! I’m happy you found a way around it and were able to solve it!

    Please let me know if we can assist you any further and we will be happy to do so!

    Best,
    Blanca.

    in reply to: Google Sign in #599

    Blanca
    Keymaster

    Hi Frida,

    Thanks for the information! Can you please email me to my personal email: blanca@shuttlecloud.com, and let me know more about the error you are receiving?

    Looking forward to your email!

    Best,
    Blanca.

    in reply to: How to import Yahoo SENT mail and other folders #593

    Blanca
    Keymaster

    Hi Jane,

    The ShuttleCloud Email Migration tool will transfer all the emails (Inbox & Sent), folders and labels you have in your source account to your chosen destination account!

    Please let us know if you have any further doubt or there is anything we can help you with and we will happily assist you!

    Best,
    Blanca.

    in reply to: G-Suite importing from GMail with today's (wrong) date #582

    Blanca
    Keymaster

    Hi David,

    I’m very sorry you’re experiencing this problem with the email import!

    Can you please let me know more about how you started this import process? Was it using the ShuttleCloud Migration App installed from the GSuite Marketplace or the ShuttleCloud Migration Tool from the webpage?

    Also, can you please let me know your GSuite domain? If you prefer, you can send the answers to my personal email blanca@shuttlecloud.com

    Thank you!
    Best,
    Blanca.

    in reply to: How to import Yahoo SENT mail and other folders #580

    Blanca
    Keymaster

    Hi Steve,

    Great! I’m happy that worked for you!

    Please let me know if we can help you with anything else!

    Best,
    Blanca.

    in reply to: How to import Yahoo SENT mail and other folders #577

    Blanca
    Keymaster

    Hi Steve!

    By following the instructions detailed below, you will be able to transfer all your emails from your Yahoo inbox, folders and Sent mail without having to move anything to the Inbox!

    1) Go to your Gmail inbox. Select the gear-icon button in the upper-right corner and click Settings.
    2) Select Accounts and Import at the top of the page.
    3) Click Import mail and contacts.
    4) You can now enter your Yahoo email address and password and grant the permissions the page will ask for.
    5) You will be asked if you want to import contacts, mails and forwarding for the next 30 days. You can indicate what you want to import by selecting the correspondent boxes.
    6) Click “Start import” and the process will begin!

    I hope this was helpful!

    Best,
    Blanca.

    in reply to: Stuck login on start page #542

    Blanca
    Keymaster

    Sorry for the confusion Tom,

    You’ve enabled the integrated version within Gmail of the ShuttleCloud migration tool (ShuttleCloud integrated within Gmail). Your users will be able to complete their migrations following the steps in this article: https://help.shuttlecloud.com/how-do-i-import-email-from-another-email-account-into-a-gmail/ or if you prefer a video: https://www.youtube.com/watch?v=qEeorOjbbNU&t=

    If you want to use the ShuttleCloud G Suite Marketplace app you have to install it following these steps: https://support.shuttlecloud.com/article/362-how-to-install-the-shuttlecloud-migration-app or if you prefer a video: https://www.youtube.com/watch?v=X02g-bKkR7U

    What is the difference between both options?

    ShuttleCloud integrated within Gmail:
    -Free.
    -User-driven migration within the Gmail interface.
    -Migrates from most consumer email systems (e.g., Yahoo, Gmail, Outlook, AOL, etc.).
    -Includes email forwarding and contacts import capabilities.

    ShuttleCloud G Suite Marketplace app
    – Has 1 free migration, then each additional migration is $20.00.
    – Includes dedicated support and advice from G Suite Experts.
    – Can be admin driven or user-driven from a separate interface to Gmail’s.
    – Provides support for consumer email providers, business email providers, and custom servers.

    In all they are two different solutions; nonetheless, one of them will definitely suit your needs.

    I initially believed you were referring to the ShuttleCloud G Suite Marketplace app.

    If you follow the steps, I mentioned for ShuttleCloud integrated within Gmail (first paragraph) your users will be up and running in no time.

    Sorry again for the confusion. Hope this helps!

    Best,
    Blanca.

Viewing 15 posts - 1 through 15 (of 64 total)