Xfinity Contacts

This topic contains 5 replies, has 2 voices, and was last updated by  Blanca 6 days, 15 hours ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #423

    Dennis
    Participant

    I imported my Outlook 2016 CSV to Xfinity and none of the telephone numbers imported. What do I need to do to get the numbers to import?

    #424

    Blanca
    Participant

    Hi Dennis,

    I am Blanca from Shuttlecloud!

    Please follow these steps in order to import your CSV file into your Comcast account:

    Visit the contacts import portal: https://import.xfinity.com/
    On the contacts import portal, click the “File” button.
    Click “Browse…” or “Choose File” and select the csv file from your computer.
    Click the blue “Import my contacts” button.
    Enter your current Comcast email address and password in the Comcast authorization pop-up (if you see one) and click “Sign in”.
    Wait a few minutes for the website to show a confirmation message (like “47 contacts successfully imported into your account”).

    Please let me know if you were able to import your contacts with all the information you wanted.

    Best,
    Blanca.

    #425

    Dennis
    Participant

    I did that. It successfully imported names, address, emails, but NO phone numbers

    #427

    Blanca
    Participant

    Hi Dennis,

    Could you please send me a screenshot or type the name you have given the “Phone Number” column in the CSV? This might be what is making the import of phone numbers fail.

    Thanks,
    Blanca.

    #429

    Dennis
    Participant

    The column has a name of Phone Numbers (Business)
    Should I rename it then re-import?
    If I do that, will it then create duplicates?

    #432

    Blanca
    Participant

    Hi Dennis,

    Yes, please rename the column “Business Phone”, start the import again and let me know if that solves the issue.

    The import should only add the telephone numbers to the existing contacts and should not create duplicates. Nevertheless, if for any reason it creates duplicates you can order your Contacts by their day of creation, eliminate the new ones and re-start the import.

    Please let me know if this helps and you are able to solve the issue.

    Best,
    Blanca.

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