Unable to connect to old email

Home Forums Import mail and contacts into Gmail – help forum Unable to connect to old email

This topic contains 1 reply, has 2 voices, and was last updated by  Blanca 5 months ago.

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  • #607

    Kim
    Participant

    Hi,

    I am trying to move 2 old email address inboxes and all folders over to the Gmail account. The idea is we want to close the old 2 and only use the Gmail one.
    I have managed to upload the email addresses in the “check email from other accounts section” in settings, but no matter how many times I try- neither email address will load into the import mail and contacts section.
    How can I get all this to work for me?
    Thanks

    #609

    Blanca
    Keymaster

    Hi Kim,

    Can you please let me know which email addresses you are trying to import from?
    These are the steps you should follow to import your two accounts:

    -Sign into your Gmail account.
    -In the top right, click the gear icon, and select “Settings” from the dropdown menu.
    -Click the “Accounts and Import” or “Accounts” tab.
    -In the “Check mail from other accounts” section, click “Add a mail account”.
    -Type the email address of your old account, then click “Next Step”.
    -Type your old account password.
    -Also, type the POP Server and the POP port.

    RECOMMENDED: Check the boxes next to the options below:
    >“Always use a secure connection (SSL) when retrieving mail”
    >“Label incoming messages”
    -Leave the other boxes unchecked.
    -Click “Add Account”.

    Can you please let me know if you are following these steps? Also, what POP server and POP port are you typing in?

    Looking forward to your reply!
    Best,
    Blanca.

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