October 26, 2018 at 16:35 #526
Hi, this page https://gsuite.shuttlecloud.com/start is prompting me to login but keeps just reloading the login box
I have already enabled “User email uploads” in my admin
Please advise?October 29, 2018 at 13:17 #527
I am Blanca from ShuttleCloud.
Can you please try to start the import again from an incognito window? This usually solves any problem related to constant reloadings of the same page.
Please let me know if this helps!
Blanca.October 29, 2018 at 15:16 #528
Hi, same thing in incognito.
Oddly I notice the “translate this page” dialogue box pops up temporarilyOctober 29, 2018 at 15:52 #529
I’m sorry the problem still persists. Can you please try again in a different browser? We recommend using either Firefox or Chrome.
Below are installation tutorials if you need them:
Chrome -> http://support.google.com/chrome/bin/answer.py?hl=en&answer=95346
Firefox -> https://support.mozilla.org/en-US/kb/install-firefox-windows
Blanca.November 1, 2018 at 12:29 #532
Hi, problem persists in Chrome (new person) and new install of FirefoxNovember 2, 2018 at 09:11 #534
I’m very sorry the problem still persists!
Maybe the problem is that the tool is not installed in your GSuite domain or that the admin of your domain has not granted permission to your user.
Please find more detailed info about this problem in this article.
Once the tool is properly installed or you have been granted permission, please attempt the migration again.
Hope this works!
Blanca.November 6, 2018 at 15:41 #536
Hi, I have turned on, and the app is definitely installed, still stuck. Do the settings take a while to propagate?November 6, 2018 at 16:28 #537
Yes, they can take up to 48 hours. Please attempt the migration again once this time has passed through an incognito window and let me know if this works.
Blanca.November 20, 2018 at 18:26 #542
Sorry for the confusion Tom,
You’ve enabled the integrated version within Gmail of the ShuttleCloud migration tool (ShuttleCloud integrated within Gmail). Your users will be able to complete their migrations following the steps in this article: https://help.shuttlecloud.com/how-do-i-import-email-from-another-email-account-into-a-gmail/ or if you prefer a video: https://www.youtube.com/watch?v=qEeorOjbbNU&t=
If you want to use the ShuttleCloud G Suite Marketplace app you have to install it following these steps: https://support.shuttlecloud.com/article/362-how-to-install-the-shuttlecloud-migration-app or if you prefer a video: https://www.youtube.com/watch?v=X02g-bKkR7U
What is the difference between both options?
ShuttleCloud integrated within Gmail:
-User-driven migration within the Gmail interface.
-Migrates from most consumer email systems (e.g., Yahoo, Gmail, Outlook, AOL, etc.).
-Includes email forwarding and contacts import capabilities.
ShuttleCloud G Suite Marketplace app
– Has 1 free migration, then each additional migration is $20.00.
– Includes dedicated support and advice from G Suite Experts.
– Can be admin driven or user-driven from a separate interface to Gmail’s.
– Provides support for consumer email providers, business email providers, and custom servers.
In all they are two different solutions; nonetheless, one of them will definitely suit your needs.
I initially believed you were referring to the ShuttleCloud G Suite Marketplace app.
If you follow the steps, I mentioned for ShuttleCloud integrated within Gmail (first paragraph) your users will be up and running in no time.
Sorry again for the confusion. Hope this helps!
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