Stuck login on start page Home › Forums › Import mail and contacts into Gmail – help forum › Stuck login on start page This topic contains 7 replies, has 2 voices, and was last updated by Blanca 1 week ago. Viewing 8 posts - 1 through 8 (of 8 total) Author Posts October 26, 2018 at 16:35 #526 TomParticipant Hi, this page https://gsuite.shuttlecloud.com/start is prompting me to login but keeps just reloading the login box I have already enabled “User email uploads” in my admin Please advise? October 29, 2018 at 13:17 #527 BlancaKeymaster Hi Tom, I am Blanca from ShuttleCloud. Can you please try to start the import again from an incognito window? This usually solves any problem related to constant reloadings of the same page. Please let me know if this helps! Best, Blanca. October 29, 2018 at 15:16 #528 TomParticipant Hi, same thing in incognito. Oddly I notice the “translate this page” dialogue box pops up temporarily October 29, 2018 at 15:52 #529 BlancaKeymaster Hi Tom, I’m sorry the problem still persists. Can you please try again in a different browser? We recommend using either Firefox or Chrome. Below are installation tutorials if you need them: Chrome -> http://support.google.com/chrome/bin/answer.py?hl=en&answer=95346 Firefox -> https://support.mozilla.org/en-US/kb/install-firefox-windows Thanks, Blanca. November 1, 2018 at 12:29 #532 TomParticipant Hi, problem persists in Chrome (new person) and new install of Firefox November 2, 2018 at 09:11 #534 BlancaKeymaster Hi Tom, I’m very sorry the problem still persists! Maybe the problem is that the tool is not installed in your GSuite domain or that the admin of your domain has not granted permission to your user. Please find more detailed info about this problem in this article. Once the tool is properly installed or you have been granted permission, please attempt the migration again. Hope this works! Best, Blanca. November 6, 2018 at 15:41 #536 TomParticipant Hi, I have turned on, and the app is definitely installed, still stuck. Do the settings take a while to propagate? November 6, 2018 at 16:28 #537 BlancaKeymaster Hi Tom, Yes, they can take up to 48 hours. Please attempt the migration again once this time has passed through an incognito window and let me know if this works. Best, Blanca. Author Posts Viewing 8 posts - 1 through 8 (of 8 total) You must be logged in to reply to this topic.