I am attempting to import my organization’s contacts from Outlook to Gmail, but we use a proprietary email extension (i.e. @ourOrganization.com). I get the error message “Can’t import from this account provider” even though we utilize Office365.
Yes, my original efforts to sync contacts involved following the steps as written. I have even attempted to find a workaround myself but to no avail.
I am attempting to import the contacts via ‘contacts.google.com’ using the ‘Import’ link. I have selected both the Outlook and ‘Other Email Provider’ options. I continue to receive the following error message after issuing the correct email and password:
“Can’t import from this account provider.”
Please share alternate steps to solve issue if available.
Sorry for the inconveniences. Please try the following instructions:
Firstly, export your contacts from o365 into a CSV format and then follow these steps:
· Go to Google Contacts. (contacts.google.com)
· On the left, click More and then Import.
· Select CSV or vCard file.
· Select GO TO OLD VERSION
– Select More and then Import
– Choose File and then select Import
Please, let me know if the issue persists and share a screenshot.