Importing Contacts from Outlook (Office365)

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This topic contains 3 replies, has 2 voices, and was last updated by  Elena 10 months ago.

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    I am attempting to import my organization’s contacts from Outlook to Gmail, but we use a proprietary email extension (i.e. I get the error message “Can’t import from this account provider” even though we utilize Office365.

    Is there a workaround for this?



    Hello Chris,
    This is Elena.

    Are you following the instructions on our help article to import? Please check it out and if the issue persists, share a screenshot of the error you are seeing.




    Yes, my original efforts to sync contacts involved following the steps as written. I have even attempted to find a workaround myself but to no avail.

    I am attempting to import the contacts via ‘’ using the ‘Import’ link. I have selected both the Outlook and ‘Other Email Provider’ options. I continue to receive the following error message after issuing the correct email and password:

    “Can’t import from this account provider.”

    Please share alternate steps to solve issue if available.



    Sorry for the inconveniences. Please try the following instructions:

    Firstly, export your contacts from o365 into a CSV format and then follow these steps:

    · Go to Google Contacts. (
    · On the left, click More and then Import.
    · Select CSV or vCard file.
    · Select GO TO OLD VERSION
    – Select More and then Import
    – Choose File and then select Import

    Please, let me know if the issue persists and share a screenshot.

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