Google won't accept the email I want to import from but it is a Talk Talk email

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This topic contains 1 reply, has 2 voices, and was last updated by  Andrea 1 month, 1 week ago.

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  • #229

    Martin
    Participant

    I have a very old email address that started out with Toucan who were taken over by Talk Talk ultimately,I have had this email for a lot of years and want to import the contacts etc. to my new Gmail account but when I try it says that it doesn’t support that email address,which is funny as I am logged in now with it.Is there anything I can do or do I have to literally put all the contacts in by hand?

    #234

    Andrea
    Moderator

    Hi Martin,

    Sorry for the trouble! Is your Toucan/TalkTalk email account still open?

    When you have a chance, please try importing old messages only. On your Gmail account:
    1. Open Gmail.
    2. In the top right, click the gear icon, and choose Settings from the dropdown menu.
    3. Click the Accounts and Import or Accounts tab.
    4. In the second section, click Import mail and contacts.
    5. Follow the steps on the screen.
    6. Click Start import.

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