Authentication error when trying to import mail from yahoo to gmail

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This topic contains 1 reply, has 2 voices, and was last updated by  Blanca 2 months, 4 weeks ago.

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  • Author
    Posts
  • #610

    Eric
    Participant

    I get this error every time I try to import mail and contacts.
    “We were unable to connect to your old email account, likely because you are logged into a different account with that provider in another browser tab. Please sign out of all non-Gmail email accounts in other browser tabs (for example Yahoo Mail or Outlook.com), then close this window and try again.
    Please close this window and restart the authentication process.”

    #611

    Blanca
    Keymaster

    Hi Eric,

    Have you tried starting your import from an incognito window?
    That way you ensure that you have logged out from every account you may have open in different web browsers.

    Hope this helps!
    Best,
    Blanca.

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