Email providers supported by ShuttleCloud

One of ShuttleCloud API’s differential values is the large number of supported email providers. Currently, our platform supports email and contacts migrations from 247 email providers.

Thanks to that, our customers can help their users import email and contacts easily, reducing the friction users face when they switch to a new provider.

This is the complete list of email providers supported by ShuttleCloud (updated on 28.02.2017):

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Customer Stories | Gmail

Gmail Enhances the Onboarding of 1+ Billion Users Thanks to ShuttleCloud’s Migration Solution

Gmail is Google’s free ad-supported email service. With more than 1 billion active users, Gmail is the biggest free email provider in the world. Moreover, it is very popular among companies, with 60% of mid-sized US companies and 92% of startups choosing Gmail as their business email provider.

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Customer Stories | Comcast

Comcast Enhances New Users’ Onboarding with ShuttleCloud

Comcast, the leading American mass media company, is one of the largest broadcasting and cable providers in the world. Through the XFINITY Connect web portal, Comcast provides email and voicemail access to its high-speed internet/voice customers.

The Comcast XFINITY team wanted a solution that would improve new users’ onboarding by seamlessly importing emails and contacts from their previous webmail providers.

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Email, a consumer service and a business necessity

The way I first perceived email was, it was something my parents did for work.” These words are from a 21 year old senior interviewed by the Wall Street Journal for an article on the perception of email amongst  younger generations.

Our first reaction when we started reading was that it was going to be yet another article forecasting email’s imminent demise. But in reality, it’s clear that insights like these actually help us understand that there still is a future for email as a communication tool.

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Customer Stories | Google Contacts

Google Contacts Leverages ShuttleCloud to Power Onboarding for Millions of Users

Contacts is Google’s primary online address book manager. It’s available as a standalone service, within Gmail (Google’s free email service), and as a part of Google’s business-oriented suite of web apps, Google Apps for Work.

The Contacts team wanted a process that would help onboard new users by importing contacts seamlessly from their previous webmail providers.

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19 Elements that Must Be Present in a Webmail Service User Onboarding

More active users—this is the goal. However, we forget that before they can run, the users have to learn to crawl. The first step towards getting more active users is to figure out the users’ first interactions with the service.

Billions of Users… But a Lot to Improve

In spite of email’s status as one of the most popular online services and a mature product in terms of user interface and features, email providers have a lot to improve on in terms of user onboarding. So what are the key factors in a user onboarding process for an email service? What are the best practices if we want to improve the user experience?

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The Most Popular Email Providers in the U.S.A.

Gmail (Google), 1 billion active monthly users worldwide. Outlook (Microsoft), more than 400 million active users worldwide. Yahoo Mail (recently acquired by Verizon), 225 million active monthly users. These are the numbers of the top email providers vying for a marketplace of 2.6 billion global users, according to Radicati Group’s independent analysis.

But, what will we found if we pay attention just on the U.S. market? The U.S. is a market where 85% of all people use the internet and over 246 million are monthly email users (meaning they send at least one email per month).

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How ShuttleCloud technology is integrated into our clients’ user interfaces

All users harbour valuable information in their email, from contacts to messages containing important data. That’s why, if you want to start using another email provider, you will want to migrate all that information to your new account, although you will need a simple process to do so.

ShuttleCloud can allow your company to offer new users the option of transferring those valuable emails and contacts from another provider to yours, easily.

We offer to our customers integration with more than 200 email providers, including Gmail, Outlook and Yahoo, which already allow their users to transfer that personal data. ShuttleCloud helps companies with a large client base to increase the growth of their users, as well as their commitment over time, allowing them to import emails, contacts or other data from another provider in a simple, scalable and secure way.

Integration as if by magic

At ShuttleCloud we work with the leading email and address book providers on the market. In fact, the ShuttleCloud migration platform makes it possible to migrate 30 million emails and more than 3 million contacts from dozens of providers each day.

If you are also interested in offering your users the possibility of migrating their personal data from more than 200 providers, you’re probably wondering if the integration of our technology with your user interface will be simple and accurate. The truth is that our technology adapts easily. Later we will show you that integration in the interfaces of some of our clients, to prove it to you.

Thanks to this the user experience is enhanced, minimising possible hassles when changing email systems. At the same time, you will maintain complete control over the user interface during migration. In the same way, this perfect integration makes it possible to improve user activation when importing contacts from a virtual address book.

In this way you will bolster the use of your service by users (by having all the data in one place, they will stay longer in it) and your user cancellation rate will decrease.

Some examples of integration

So you can check out how ShuttleCloud integrates with some of our partners, it is best if you see for yourself. Let’s start by showing you how easy it is to import emails and contacts using ShuttleCloud technology within Gmail. The integration of Gmail with our API is such that it guarantees us that users do not abandon the Gmail experience. No wonder hundreds of thousands of Gmail users import their data via ShuttleCloud every month.

For a user to import all he has to do is click on the sprocket on the right side of his inbox, and then on Settings. Once there he goes to Accounts, Import, and then Import Emails and Contacts. When this option is selected he will be able, for example, to transfer emails from an Outlook account.

For this he will first have to indicate his email address and password. The process is automatic, and ShuttleCloud uses SSL and/or Auth security standards to guarantee security. When the process is finished the user will receive an email notifying him. At that time he will find a new folder in the left column of Gmail with all the emails that he has migrated.

In this video you will appreciate even better how ShuttleCloud technology is perfectly integrated into the Gmail interface, so that importing contacts and emails is very simple.

Transferring contacts from Google’s address book is also very easy. The user only has to access Google Contacts, click More in the column on the left, and then click on Import, without leaving the platform.

ShuttleCloud has also launched an integration for transferring of contacts into Yahoo that allows users to increase the number of providers from which they can import information. Again, the user interface has been respected, in this case that of Yahoo, thanks to our API.

These are not the only examples. Here you can appreciate the email migration portal for Comcast Xfinity created by ShuttleCloud. This portal eliminates the complex management of email transfers and also includes top-notch support so that everything goes smoothly.

By filling in the fields Transfer From This Email and Transfer to this Comcast Account, the user can conveniently start the migration. Just as easy is the process to migrate contacts from Gmail, Yahoo, or Outlook to Comcast through the portal hosted by ShuttleCloud.

You can also visit the “previous” migration portals of the prestigious universities such as Harvard and Stanford universities. In both cases, the process to carry out the migration through ShuttleCloud is the same (enter the credentials of the origin and destination accounts, wait for the migration to take place, and receive an alert when it finishes). Even the design is similar, but we have adapted the portals to each university to tailor them perfectly to their specific designs and user interfaces.

Do you want to enjoy ShuttleCloud?

ShuttleCloud can help your users easily migrate emails and contacts from more than 200 providers. Thanks to it you can increase the commitment and retention of your users by improving their experience through an impeccable integration between ShuttleCloud and your interface.

Contact us if you want to increase the value of your service for your clients through our technology. Do you need help? Visit our support forum.

Top free email services for 2018

Email is currently an essential tool to communicate, both in the corporate and personal spheres. In our day-to-day lives we now send and receive an abundance of emails. Although all free email providers deliver this basic service, the truth is that each of them has different characteristics.

At ShuttleCloud we are experts in the migration of information between them. In fact, our clients include more than 200 different email providers. Here we take a look at the characteristics of the most popular free email services:

1. Gmail

With its 1.2 billion users, Gmail is the world’s leading email service. Blocking suspicious attachments for security reasons, the ability to send files up to 25 megabytes in each message (if exceeded, a link is sent to Drive), the automatic translation of messages, smart responses, the organisation of emails into folders, labels, and access to tools as complete as Drive, Calendar and Maps are some of its main advantages. However, free accounts have limited storage space (the maximum is 15 gigabytes) and there is also a daily limit for sending messages (500 messages or the same email sent to more than 500 recipients, if a Google group is not created).

2. Outlook Mail.

Microsoft’s email service has recently been integrating many of the functions boasted by Gmail. A simple and intuitive graphical interface (for example, at the top there is a broom icon, to easily clean boxes), the classification of messages by colour, and the application of marks, warnings and colours are some of its advantages. Outlook users also have a space limit with a free account (15 gigas), and there are restrictions when sending mass emails. Another disadvantage that some users may find is that to attach a file one must take two steps (selecting whether you want to share it as a link or as a copy)

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3. Yahoo Mail.

Although Yahoo email has declined in popularity over the years, the fact is that it has many interesting features for users of its free service. Its storage space is huge (1,000 gigas), allows users to recover emails sent in the previous seven days, even if they appear as deleted, and allows for the creation of disposable addresses that function temporarily, to provide greater control over privacy and spam. However, the labelling system is not as flexible as Gmail’s, nor does it have some extra features that would facilitate the user’s experience.

4. ProtonMail.

Users who are more concerned about their privacy also have some email services that attach the utmost importance to this feature. This is the case of ProtonMail, an open source project developed by entrepreneurs from the CERN and MIT. Its most salient feature is its end-to-end encryption, which guarantees that nobody can read the content of the messages. In its free version it is not compatible with other email clients that support IMAP and SMTP protocols, and it only allows one to store 500 MB of encrypted content, which is definitely a drawback.

5. iCloud Mail.

Although the most logical thing is for users of Apple devices to create their accounts using this service to send emails through the Mail app of their iOS device or Mac, it can also be accessed via Microsoft Outlook. Although its design is one of its strong points, one of its limitations is its storage space: only 5 gigabytes.

6. Zoho Mail.

In addition to allowing us to send email, Zoho Mail, a business-oriented service, integrates with a series of its own apps that make it possible to create and edit documents and spread sheets. Although its pay version, particularly, features a series of strengths, the free version also has its upsides: it makes it possible to create accounts for 25 employees, each one with 5 gigabytes of storage.

7. GMX Mail.

Users who require a lot of space to store their messages for decades may opt for another alternative: GMX offers unlimited storage capacity and also allows you to send very large attachments, up to 50 gigabytes. The interface is simple, although its functions cannot be compared to those of the most popular services.

8. Mail.com.

Another of the least-known free email services is Mail.com. It offers much less storage space than others (2 gigabytes), but allows one to send files of up to 50 megabytes in a single message. There is also an integrated online calendar to schedule meetings.

9. Tutanota.

If a user is concerned about his security, this is another of the email services that can come in very handy, as it also uses end-to-end encryption and, like Zoho, is open source. The service is very simple, although its free storage capacity is weak: only 1 gigabyte.

10. Yandex Mail.

Created by the Russian company of the same name, this email service is also another alternative to the most popular options. It stands out for its interface, similar to Gmail’s and very easy to use, and it offers almost all the tools one might need: filters, tasks, keyboard shortcuts, the capacity to customise the interface… However, its storage space is less than that of other services (10 gigas).

How to enable importing from other webmail hosts in G Suite

The admin can allow their users to import email and contacts from non-Google webmail accounts, such as Yahoo!, Hotmail, or AOL. First, you must enable this feature in your Google Admin console. After that, users will see an extra function in the Accounts tab in Gmail settings.

To enable importing from other webmail hosts:

  1. Sign in to the Google Admin console.
  2. From the dashboard, go to Apps > G Suite > Gmail > Advanced settings.
  3. In the Setup section, check the box next to User email uploads to let users see the option to import mail and contacts from webmail or POP3 accounts, such as Yahoo!, Hotmail, or AOL.
  4. Tip: If you don’t see this section, select your account’s top-level organization under Organizations at the top of the page. This feature isn’t available when a sub-organization is selected.
  5. Click Save. There might be a delay before changes take effect.
  6. Tell your users to go to Gmail > Settings to start the import process. Check out our help articles, How Do I Import Email from Another Email Account Into Gmail? and How to import contacts into Google Contacts?.