Email Market in Germany

The business market in Germany has always been fascinating to me — Email is no different. The main providers in the German Email Market: Deutsche Telekom & United Internet AG (WEB.DE, GMX,, Strato)  launched “E-mail made in Germany” initiatives in 2013 and those efforts have not been in vain.

Per a study by Convios Consulting GmbH around 67% of German Internet users have their main email inbox provided by a German Provider. Das ist gut!

GMX (25.3%), WEB.DE (23.9%), Gmail (14.8%), Outlook (9.3%), T-Online (8.4%), 1&1 (3.6%), Freenet (2.5%)

The Global Email Market

The email market keeps growing at a steady pace and will reach nearly 5 billion users by 2024.

It was in October of 2018 that Gmail announced it had reached 1.5 billion active accounts:

The worldwide email user market also follows suit. According to the Radicati Group, email is expected to grow to 4.4 billion unique users by 2024. 

Email accounts are also expected to reach 1.86 accounts per person. I, for one, already have five (two business and three personal).

Angel Mendoza

Vice President

Email & Collaboration Industry Fortnightly: October 9, 2019

New Productivity (

This is a very insightful post describing the rise of productivity tools that cater to specific professions.

The Future of Work: Announcing a New Strategic Partnership with Dropbox (

Our friends at BetterCloud are on a mission to bring order out of the chaos of SaaS sprawl, and I personally am very happy to see them partnering with one of my favorite SaaS services.

WhatsApp to add disappearing message feature in future build (

We’re not sure whether WhatsApp will continue to focus on consumers, businesses or both. This update hints at cloning a popular Snapchat feature.

Slack Stock Hits Its Lowest Close, Down 37% since Debut (

Slack is very popular but Microsoft is not an easy company to compete against in the enterprise software space, and that seems to worry retail investors.

Email & Collaboration Industry Fortnightly: September 25, 2019

Slack releases “shared channels”, a new feature to collaborate across companies

Slack has grown extremely fast based on the premise of improving internal communications at work. With “shared channels”, they’re hoping to “break down the walls”, as their announcement says, and go beyond internal chat. I haven’t tried it yet but I’ve heard good things about it.

The latest version of Yahoo Mail helps users find attachments and deals

The product team at Verizon Media continues improving Yahoo Mail more and more. We’re big Gmail fans at ShuttleCloud but I’ve been using the Yahoo Mail app for my personal email and was quite impressed. Their 4.6 rating in Google Play shows I’m not the only one.

Kik Messenger is set to shut down, so here are five solid IM alternatives

There are a few interesting things here. On the one hand, I have never tried Viber and I’m amazed it got so big. A lot of these messaging apps were started around the same time, and several found success even though the network effects in the messaging world encourage consolidation. I think that the number of people online grew so much in the last decade that it allowed several competing apps to coexist. One of the most authoritative bloggers in this space is Fred Wilson, who on his blog post about Kik’s shutdown says that Kik still had 10mm monthly users and almost 5mm daily users, many of them teenagers.

Hangouts Chat gets bottom bar redesign with ‘People’ and ‘Rooms’

I’m happy to see Google improving their internal chat tool so they can better compete with Slack and Microsoft Teams. Admittedly, they’re years behind the leaders, but they have competitive advantages like their ability to integrate with Gmail. We’ll be watching them closely.

19 Ideas to Improve User Onboarding in Webmail Services

More active users—this is the goal. However, we forget that before they can run, the users have to learn to crawl. The first step towards getting more active users is to figure out the users’ first interactions with the service.

Billions of Users… But a Lot to Improve

In spite of email’s status as one of the most popular online services and a mature product in terms of user interface and features, email providers have a lot to improve on in terms of user onboarding. So what are the key factors in a user onboarding process for an email service? What are the best practices if we want to improve the user experience?

Continue reading

Email & Collaboration Industry Fortnightly: September 11, 2019

Gmail for Android updated with ‘swipe-to-switch’ account gesture (

Google continues making improvements to the Gmail app. Many people have multiple Gmail accounts, for work, personal purposes, etc. Gmail for iOS already has a very convenient gesture for switching accounts and this is now available for Android as well.

Google wants to kill text messages and the networks aren’t happy (

“RCS is an SMS upgrade” says Nick Lane of Mobilesquared, a mobile market research company, which estimates that there’ll be more than a billion monthly active users of RCS messaging by the end of the year. Up from 311 million users at the end of June 2019, and 3.2bn by 2023.

Google Calendar makes ‘Working Hours’ more prominent, enables by default (

More and more tech companies are encouraging work-life balance and Google Calendar is now making its “Working Hours” feature more prominent and enabled by default. I personally find that a bit passive-agressive ????

Yahoo Mail down: Huge outage leaves users across the world unable to sign in, with AOL also suffering problems (

Yahoo Mail, which is still very popular with hundreds of millions of people, suffered a major outage last week.

50 U.S. states and territories announce broad antitrust investigation of Google (

Will this be anything like the big Microsoft antitrust case of the late 90s? We’ll keep you posted.

Microsoft’s MyAnalytics work assistant now encourages you to slow down and focus (

Microsoft is improving their personal productivity software with data from Office 365 and other sources.

Digital transformation is badly speeding up, so pace yourself for sanity’s sake

Soon a whole array of technologies will appear at companies, quickly transforming the business world. The pace promises to be frenetic. In 2021, the revenues of companies dedicated to digital commerce that have redesigned their websites to respond to searches by image and voice will increase by 30%. That same year more than 50% of companies will invest more money in the development of bots and chatbots than in the creation of more traditional mobile apps. And by then Artificial Intelligence will create 2.3 million jobs, more than it will destroy (1.8 million).

These are just some of the predictions in the IT sphere issued by the company Gartner for 2018. The rise of cryptocurrencies based on blockchain, the conversion of 95% of electronic products into connected devices, and the transformation of technological equipment, which will have to be much more to be versatile, are other forecasts from the company.

Forrester also believes that Artificial Intelligence will play a fundamental role, auguring that this year 20% of  companies will implement this technology for decision-making. In addition, according to this consultancy, 50% of companies will assign priority to the public cloud (that in which the supplier of services provides the applications and the storage) to carry out analyses with massive amounts of data.

The importance of using technological tools developed by third parties is clear, considering, for example, the incredible increase in technological services geared towards marketing; according to a detailed analysis by the website, they have gone from 110 in 2011 to more than 5,000 in 2017.  

Digital innovation is a train that never stops, so companies have an infinity of technological tools to improve their business processes and better serve their customers. However, it is necessary to remember that they cannot all be adopted at the same time, and much less can they be developed with internal resources alone.

Thus, it is advisable for IT leaders at companies to develop their digital strategies centring on the adoption of certain technologies the market offers, and come up with a plan to adapt to changes without haste, but without dragging their feet either. Nothing suggests that machines are going to surpass human intelligence in the short term an event that some experts predict will happen, eventually, and that is known as technological singularityso it will have to be human professionals who use them in the business world for the time being.

Focus on some strategies….

Since it is impossible to keep up with the current rate of innovation, it is a good idea to study which technological trends a company can implement, and focus on the main ones. Now, what are the trends not to be overlooked in 2018?

  • The necessary digital transformation. Addressing digital transformation is vital for all companies today. In this regard, digitising all corporate assets and implementing SaaS (Software as a Service); that is, trusting services based on a website offered by a third party, is fundamental.
  • The importance of data. Big Data is another one of the great technological trends in recent years, as the enormous amount of data that a company has can yield valuable lessons. It is necessary, however, to have enough capacity to store and to process that great amount of information, such that turning to the Cloud is essential.
  • APIs. Using APIs from third parties – a series of rules that allow applications to communicate – can be very useful. For example, a company can use one or more APIs to develop its own product, as well as create its own API so that other developers use its data.

  • Chatbots. Artificial Intelligence not only makes it possible to optimise companies’ business processes, but also to open up new communication channels with customers. In this regard, bots are going to become more and more popular; conversational interfaces that respond to users’ requests automatically, any time of day, via text or voice.
  • Compliance with regulations. It is necessary to know the law when storing data and auditing processes, as well as to monitor for compliance with it. Of special note is the entry into force of the new General Data Protection Law of 25 May, which, as we have already told you, obliges all companies that operate in the European Union to comply with a series of measures designed to give citizens greater control over their digital information.
  • A change in thinking. The role of IT directors at companies has been changing in recent years. For example, instead of centring on making decisions, a CIO must adopt a more collaborative role, concerning himself with the global results of the company, and not only with those of his department.
  • Technologies that set one apart. Each company must ask itself which technologies set it apart from the competition. Business Intelligence through the help of analytics, Digital Marketing, solutions in the Cloud, mobile applications, the Internet of Things, and Artificial Intelligence are, in that order, some of the 2,834 technologies that CIOs interviewed by Gartner think will help their companies to differentiate themselves.

Trust solutions provided by others

Keeping up with the current pace of innovation is hard. Thus, instead of rushing and scrambling to follow every technological trend, it is far better for IT departments to focus on just some, and adopt their own rate of implementation. In this regard, trusting the technological solutions that the market already offers – for example, public Cloud services like the one from ShuttleCloud – will help them to quickly adapt to changes.

Email & Collaboration Industry Fortnightly: August 28, 2019

Xiaomi, OPPO, and Vivo team up to make cross-device file transfers easier (

“AirDrop is a very popular way to easily transfer files and other data between Apple devices. There is no equivalent in the Android world, although there have been many attempts such as the recently deprecated Android Beam. Other interesting projects include OpenDrop, Google Files and Firefox Send. Now several Chinese companies are teaming up to create a potential new standard. Since Google Services are not usually present on the phones sold there, this could be popular in China and perhaps then worldwide.”

Microsoft Teams wins Enterprise Connect Best in Show award and delivers new experiences for the intelligent workplace (

“This post from earlier this year has interesting stats regarding Microsoft Teams. It looks like many big companies have already adopted it, with over 150 organizations having more than 10,000 active users on Teams.”

In case you missed it: New tools for announcements, search, calls and more (

“Microsoft Teams’ nemesis, Slack, is introducing many cool and useful features such as Google Calendar integration, call improvements, etc. Slack has a strong position in the internal chat space and they want to expand to cover more and more collaboration and communication workflows in the enterprise.”

Google Doesn’t Want Staff Debating Politics at Work Anymore (

“Google was well-known for allowing any kind of discussion in their employee forums, including politics. These new guidelines don’t forbid discussing politics at work but require managers to address conversations that become disruptive.”

Sunsetting Hire by Google (

“I remember seeing ads for Google Hire and salespeople have been reaching out to me till recently. Now Google has decided to retire the product a year from now. But being a paid product, it will honor existing SLAs and contracts.”

Email & Collaboration Industry Fortnightly: August 14, 2019

Google’s Advanced Protection Program coming to G Suite enterprise users (

“Gmail and Google Drive access by third-party apps that haven’t been been explicitly marked as trusted by your company’s IT admins are blocked. This includes email clients that aren’t Google’s web or first-party clients”. So it’s going to get harder for developers to access G Suite data. CIOs at big companies will probably be happy, though.

Work Ruined Email – It’s not too late to fix it. (

A close look into Yahoo’s plan to fix email.

Official: Microsoft will take an axe to Skype for Business Online. Teams is your new normal (

“We can almost hear the small army of consultants smacking their lips with glee as companies face up to the challenges and potential expense of migration.”

You can now sign in to Google websites using your fingerprint on Android (

Some Google websites will make signing in easier on Android by replacing the password with your fingerprint or other phone screen lock methods such as pins and face unlock. Google is leveraging FIDO2 and the WebAuthn standards, and the actual fingerprint stays on-device and is never sent to its servers.

Email & Collaboration Industry Fortnightly: July 31, 2019

The Hottest Phones for the Next Billion Users Aren’t Smartphones (

Feature phones are back, but they’re much more capable than a decade ago. Millions of people can’t afford a smartphone and are flocking to cheap phones running KaiOS, a fork of B2G, which was an open source community-driven successor of Firefox OS.

Google Posts Strong Profits as Hazards Mount (

Google Cloud, specifically, now has an $8 billion annual revenue run rate, up from $4 billion in early 2018.

Google’s docs․new shortcut can now create files in other signed-in accounts (

I personally didn’t know about this convenient way to quickly open a blank Google Doc. Entering into your browser will open a blank Google Doc, while,,, and will also open the corresponding G Suite apps. And now you can append /1, /2 etc to switch between various G Suite or Gmail accounts. Very useful!

Google for Education adding free ‘transformation reports’ to track G Suite usage (

These reports will help IT admins track adoption and work patterns for G Suite for Education.